Mohamed Hamzawi

Mohamed Hamzawi

Head of SRE & DevOps Engineering

Driving Cloud Solutions, Digital Transformation & Platform Reliability across the GCC.

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Experience

Head of SRE & DevOps Engineering

ZID.SA – KSA/UAE

  • Established and scaled the Site Reliability Engineering (SRE) function at ZID, aligning reliability goals with business objectives and customer experience metrics
  • Standardized CI/CD pipelines across teams, improving consistency and reducing deployment times
  • Championed cross-functional collaboration with engineering, product, and QA teams to build a resilient infrastructure for peak traffic periods
  • Led incident response and root cause analysis efforts, reducing MTTR and preventing recurring issues
  • Optimized cloud infrastructure to achieve cost efficiencies through resource scaling and usage monitoring

Key Achievements

  • Platform reliability: 99.99% uptime target achieved
  • Implemented proactive SLA breach prevention using predictive monitoring and alerting
  • Standardized CI/CD pipelines reduced deployment times across teams

DevOps Engineering Expert

Intigral (STC) – UAE

  • Played a pivotal role in DevOps implementation for Jawwy.TV / STCTV.com, enhancing front-end infrastructure for seamless content delivery and streaming
  • Improved uptime and user satisfaction for Jawwy.TV / STCTV.com by optimizing streaming resilience and reducing latency

Key Achievements

  • Improved streaming resilience for hundreds of thousands of concurrent users

Senior DevOps Engineer

Intigral (STC) – UAE

  • Managed the DevOps pipeline for Dawriplus, enhancing live-streaming capabilities for an optimal sports viewing experience
  • Handled high-traffic demands on Dawriplus through advanced monitoring and scaling techniques, ensuring uninterrupted access during peak events

Key Achievements

  • Ensured uninterrupted access during Saudi League match peak events

Senior Linux System Engineer

Intigral (STC) – KSA

  • Led the optimization and management of Linux-based systems, ensuring high availability and security for mission-critical applications
  • Implemented automation processes, enhancing system performance
  • Provided advanced troubleshooting support for large-scale environments

Linux System Engineer

MICT (UNDP) – Egypt

  • Configured servers, enhancing system resilience
  • Provided comprehensive support to ensure the stability and performance of critical applications

Expertise

Skills & Capabilities

15+ years of hands-on experience across cloud infrastructure, DevOps, SRE, and engineering leadership.

Cloud Architecture

Design and implement scalable, secure, and cost-optimized cloud solutions across multi-cloud environments.

  • AWS
  • Azure
  • Google Cloud
  • Huawei Cloud

DevOps & CI/CD

Automate and streamline deployments, manage CI/CD pipelines, and deliver reliable, fast, and secure releases at scale.

  • GitHub Actions
  • Jenkins
  • AWS CodeBuild
  • ArgoCD
  • GitLab CI
  • Terraform
  • Ansible

Site Reliability Engineering

Ensure 99.99% uptime through robust monitoring, proactive alerting, incident response, and capacity planning.

  • Prometheus
  • Grafana
  • Datadog
  • ELK Stack
  • New Relic
  • PagerDuty

Container Orchestration

Manage production-grade Kubernetes clusters across cloud providers with security hardening and auto-scaling.

  • Kubernetes
  • Docker
  • Helm
  • Rancher
  • EKS
  • GKE

Leadership & Strategy

Build and mentor elite engineering teams, align technical roadmaps with business goals, and drive organizational transformation.

  • Team Building
  • OKR Design
  • Cross-functional Collaboration
  • Incident Management
  • Cost Optimization

Startup & Venture Tech

Harvard-certified in Venture Tech — expertise in building profitable business models, defining value propositions, and navigating the startup ecosystem.

  • Business Model Design
  • Go-to-Market Strategy
  • Capital Raising
  • Value Proposition
  • Experimentation

Selected Work

Featured Projects

Recent infrastructure and platform engineering work — multi-cloud, production-grade, end-to-end.

ZID.sa — eRetail Enablement Platform

Led the SRE & DevOps function for one of the largest eRetail enablement platforms in Saudi Arabia, powering thousands of merchants across the GCC with 99.99% uptime.

Architecture Highlights

  • Designed highly available, fault-tolerant architectures supporting rapid growth and peak traffic across the GCC
  • Implemented zero-trust network principles with automated patching and proactive monitoring
  • Built automated workflows for incident response, reporting, and cost tracking — significantly reducing manual overhead
  • Reduced operational costs through infrastructure right-sizing, workload scheduling, and traffic flow optimization

Technologies

  • AWS
  • Kubernetes
  • Terraform
  • CI/CD
  • Datadog
  • Python
  • n8n

stcTV & Jawwy TV — OTT Streaming Platform

Drove DevOps and platform engineering for next-generation pay TV and OTT platforms, enabling seamless content delivery and live streaming for hundreds of thousands of concurrent users across the MENA region.

Architecture Highlights

  • Implemented scalable, fault-tolerant DevOps pipelines supporting live streaming during peak events
  • Optimized video delivery performance and latency via CDN tuning, caching strategies, and cloud-based scaling
  • Worked closely with payment and subscription systems, improving billing reliability for end-users

Technologies

  • AWS
  • Azure
  • Kubernetes
  • Jenkins
  • CDN
  • Verimatrix DRM
  • Linux

Dawriplus — Live Sports Streaming

Managed the DevOps pipeline for the premier Saudi League live-streaming platform, ensuring uninterrupted access during high-traffic match events with advanced monitoring and auto-scaling.

Architecture Highlights

  • Handled massive traffic spikes during Saudi League matches through advanced monitoring and scaling techniques
  • Enhanced live-streaming capabilities for an optimal sports viewing experience
  • Ensured zero-downtime deployments during peak event windows

Technologies

  • AWS
  • Kubernetes
  • Jenkins
  • Prometheus
  • Grafana
  • Linux

Data Platform — Leading Fintech (KSA)

Architected and deployed a unified data platform on Google Cloud for a leading fintech company in Saudi Arabia, enabling real-time data ingestion and business intelligence across isolated environments.

Architecture Highlights

  • Multi-project GCP architecture with isolated ingestion and BI layers for compliance and blast-radius control
  • Private GKE clusters with Workload Identity, CMEK encryption, and cross-project IAM
  • Terraform-managed infrastructure with modular composition and secrets stored in GCP Secret Manager

Technologies

  • GCP
  • GKE
  • Terraform
  • Helm
  • BigQuery
  • VPC Peering
  • Cloud KMS

AI Software Factory — Government Telecom

Built the CI/CD platform powering an AI software factory for a government telecom company, enabling rapid iteration on AI-driven microservices with enterprise-grade security and quality gates.

Architecture Highlights

  • Two-phase CI/CD: GitHub Actions for testing and AI-driven SAST security scanning, AWS CodeBuild for deployment
  • OIDC federation between GitHub and AWS — zero long-lived credentials
  • Helm-based multi-environment deployment to EKS with hardened pod security and HPA auto-scaling

Technologies

  • AWS EKS
  • GitHub Actions
  • CodeBuild
  • Helm
  • SonarQube
  • OIDC
  • Docker

Credentials

Certifications & Education

Formal qualifications and continuous-learning credentials from globally recognized institutions.

UAE Golden Visa Holder

Certifications

AWS Certified Solution Architect – Associate

Amazon Web Services

AWS Certified Developer – Associate

Amazon Web Services

Red Hat Certified Engineer

Red Hat

Certified Rancher Operator

Rancher

Entrepreneurship Essentials

Harvard Business School Online

Education

MSc with Merit in ITM

Business Intelligence

The British University in Dubai (BUiD)

Bachelor of Computer Science

Computer Science

Faculty of Computers and Informatics, Egypt

Let's Connect

Get in Touch

Open to engineering leadership roles, advisory work, and high-impact platform engineering challenges.

Location

Dubai, UAE

Profiles

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