Mohamed Hamzawi

Mohamed Hamzawi

Head of SRE & DevOps Engineering · Cloud & Solution Architecture

MSc with Merit in ITM (Business Intelligence) Harvard Business School Online — Launching Tech Ventures

Designing secure, highly available AWS & Kubernetes architectures for large-scale eCommerce and payment platforms across the GCC.

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Experience

Head of SRE & DevOps Engineering

ZID.SA – KSA/UAE

  • Own the architecture, reliability, security, and cloud infrastructure of payment workloads including ZidPay — spanning AWS/EKS environments, payment-service integrations, API connectivity, high availability, disaster recovery, and production operations
  • Lead cloud and infrastructure initiatives supporting PCI DSS requirements: CDE segmentation, network security controls, IAM, encryption, secrets management, WAF, TLS, and centralized logging and monitoring
  • Established and scaled the Site Reliability Engineering (SRE) function at ZID, driving platform reliability and operational excellence across large-scale eCommerce environments
  • Led cloud transformation and modernization across Kubernetes, cloud-native infrastructure, DevOps, observability, automation, and AI-enabled operations including AWS Bedrock integrations
  • Managed cross-functional engineering delivery across product, QA, operations, and infrastructure teams, aligning technical execution with governance, risk, and operational KPIs

Key Achievements

  • Achieved 99.99% platform availability through resilient cloud architecture, proactive monitoring, CI/CD standardization, incident management, and DR planning
  • Standardized CI/CD pipelines and observability platforms, improving engineering efficiency and reducing MTTR
  • Supported millions of platform transactions and 200+ production workloads across the GCC

DevOps Engineering Expert

Intigral (STC) – UAE

  • Played a pivotal role in DevOps implementation for Jawwy.TV / STCTV.com, enhancing front-end infrastructure for seamless content delivery and streaming
  • Improved uptime and user satisfaction for Jawwy.TV / STCTV.com by optimizing streaming resilience and reducing latency

Key Achievements

  • Improved streaming resilience for hundreds of thousands of concurrent users

Senior DevOps Engineer

Intigral (STC) – UAE

  • Managed the DevOps pipeline for Dawriplus, enhancing live-streaming capabilities for an optimal sports viewing experience
  • Handled high-traffic demands on Dawriplus through advanced monitoring and scaling techniques, ensuring uninterrupted access during peak events

Key Achievements

  • Ensured uninterrupted access during Saudi League match peak events

Senior Linux System Engineer

Intigral (STC) – KSA

  • Led the optimization and management of Linux-based systems, ensuring high availability and security for mission-critical applications
  • Implemented automation processes, enhancing system performance
  • Provided advanced troubleshooting support for large-scale environments

Linux System Engineer

MICT (UNDP) – Egypt

  • Configured servers, enhancing system resilience
  • Provided comprehensive support to ensure the stability and performance of critical applications

Expertise

Skills & Capabilities

15+ years of hands-on experience across cloud infrastructure, DevOps, SRE, and engineering leadership.

Cloud & Solution Architecture

Design secure, highly available, and cost-optimized AWS and Kubernetes architectures for large-scale eCommerce and payment platforms, with HA/DR and cloud-native design.

  • AWS
  • EKS / Kubernetes
  • Solution Design
  • HA & Disaster Recovery
  • Azure
  • Google Cloud

Security & Compliance

Build PCI DSS-aligned infrastructure controls for payment workloads — CDE segmentation, identity, encryption, and edge protection.

  • PCI DSS-aligned Controls
  • CDE Segmentation
  • IAM
  • Encryption & Secrets Management
  • Cloudflare WAF / TLS
  • Centralized Logging

DevOps & CI/CD

Automate and streamline deployments, manage CI/CD pipelines, and deliver reliable, fast, and secure releases at scale.

  • GitHub Actions
  • Jenkins
  • AWS CodeBuild
  • ArgoCD
  • GitLab CI
  • Terraform
  • Ansible

Site Reliability Engineering

Ensure 99.99% uptime through robust observability, proactive alerting, incident management, RCA, and capacity planning.

  • Prometheus
  • Grafana
  • Datadog
  • ELK Stack
  • Incident Management
  • RCA

Container Orchestration

Manage production-grade Kubernetes clusters across cloud providers with security hardening and auto-scaling.

  • Kubernetes
  • Docker
  • Helm
  • Rancher
  • EKS
  • GKE

Automation & AI Ops

Automate operations and integrate AI-enabled platforms to reduce toil and accelerate delivery across production environments.

  • Python
  • Shell Automation
  • n8n
  • AWS Bedrock
  • API Integrations
  • Infrastructure as Code

Leadership & Strategy

Build and mentor elite engineering teams, align technical roadmaps with business goals, and drive organizational transformation.

  • Team Building
  • OKR Design
  • Cross-functional Collaboration
  • Incident Management
  • Cost Optimization

Startup & Venture Tech

Harvard-certified in Venture Tech — expertise in building profitable business models, defining value propositions, and navigating the startup ecosystem.

  • Business Model Design
  • Go-to-Market Strategy
  • Capital Raising
  • Value Proposition
  • Experimentation

Selected Work

Featured Projects

Recent infrastructure and platform engineering work — multi-cloud, production-grade, end-to-end.

ZID.sa — eRetail Enablement Platform

Led the SRE & DevOps function for one of the largest eRetail enablement platforms in Saudi Arabia, powering thousands of merchants across the GCC with 99.99% uptime.

Architecture Highlights

  • Designed highly available, fault-tolerant architectures supporting rapid growth and peak traffic across the GCC
  • Implemented zero-trust network principles with automated patching and proactive monitoring
  • Built automated workflows for incident response, reporting, and cost tracking — significantly reducing manual overhead
  • Reduced operational costs through infrastructure right-sizing, workload scheduling, and traffic flow optimization

Technologies

  • AWS
  • Kubernetes
  • Terraform
  • CI/CD
  • Datadog
  • Python
  • n8n

stcTV & Jawwy TV — OTT Streaming Platform

Drove DevOps and platform engineering for next-generation pay TV and OTT platforms, enabling seamless content delivery and live streaming for hundreds of thousands of concurrent users across the MENA region.

Architecture Highlights

  • Implemented scalable, fault-tolerant DevOps pipelines supporting live streaming during peak events
  • Optimized video delivery performance and latency via CDN tuning, caching strategies, and cloud-based scaling
  • Worked closely with payment and subscription systems, improving billing reliability for end-users

Technologies

  • AWS
  • Azure
  • Kubernetes
  • Jenkins
  • CDN
  • Verimatrix DRM
  • Linux

Dawriplus — Live Sports Streaming

Managed the DevOps pipeline for the premier Saudi League live-streaming platform, ensuring uninterrupted access during high-traffic match events with advanced monitoring and auto-scaling.

Architecture Highlights

  • Handled massive traffic spikes during Saudi League matches through advanced monitoring and scaling techniques
  • Enhanced live-streaming capabilities for an optimal sports viewing experience
  • Ensured zero-downtime deployments during peak event windows

Technologies

  • AWS
  • Kubernetes
  • Jenkins
  • Prometheus
  • Grafana
  • Linux

Data Platform — Leading Fintech (KSA)

Architected and deployed a unified data platform on Google Cloud for a leading fintech company in Saudi Arabia, enabling real-time data ingestion and business intelligence across isolated environments.

Architecture Highlights

  • Multi-project GCP architecture with isolated ingestion and BI layers for compliance and blast-radius control
  • Private GKE clusters with Workload Identity, CMEK encryption, and cross-project IAM
  • Terraform-managed infrastructure with modular composition and secrets stored in GCP Secret Manager

Technologies

  • GCP
  • GKE
  • Terraform
  • Helm
  • BigQuery
  • VPC Peering
  • Cloud KMS

AI Software Factory — Government Telecom

Built the CI/CD platform powering an AI software factory for a government telecom company, enabling rapid iteration on AI-driven microservices with enterprise-grade security and quality gates.

Architecture Highlights

  • Two-phase CI/CD: GitHub Actions for testing and AI-driven SAST security scanning, AWS CodeBuild for deployment
  • OIDC federation between GitHub and AWS — zero long-lived credentials
  • Helm-based multi-environment deployment to EKS with hardened pod security and HPA auto-scaling

Technologies

  • AWS EKS
  • GitHub Actions
  • CodeBuild
  • Helm
  • SonarQube
  • OIDC
  • Docker

Credentials

Certifications & Education

Formal qualifications and continuous-learning credentials from globally recognized institutions.

UAE Golden Visa Holder

Certifications

Launching Tech Ventures

Harvard Business School Online

AWS Certified Solutions Architect – Associate

Amazon Web Services

AWS Certified Developer – Associate

Amazon Web Services

AWS Advanced Developing & DevOps Engineering

Amazon Web Services

Certified Rancher Operator

Rancher

Red Hat Certified – Virtualization Administrator, Engineer & System Administrator

Red Hat

Verimatrix Certified – Internet TV & Multi-Right OTT

Verimatrix

Education

MSc with Merit in ITM

2020 – 2023

Business Intelligence

The British University in Dubai (BUiD)

Thesis: "Investigating the Effects of Cloud-Based Business Intelligence Adoption in the UAE".

Bachelor of Computer Science

2000 – 2003

Computer Science

Faculty of Computers and Informatics, Egypt

Grade: Very Good. Graduation project won first place in the ICT Academy Competition.

Let's Connect

Get in Touch

Open to engineering leadership roles, advisory work, and high-impact platform engineering challenges.

Location

Dubai, UAE

Profiles

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